You are eligible to return your order within 14 days from the date that you received it. Please let us know that you would like to return your order by contacting us and we will be happy to help. Upon you contacting us we will evaluate your situation, if you meet the criteria and are eligible for a return we will issue you with further instructions on how to return. Upon us receiving the return, we will inspect the order. Once that has been done we will issue you with a refund.
We will not be able to accept a return if the item was damaged after the date it arrived. The order must also have the majority of the original packaging and be in the same format as it was when it was delivered.
We will be unable to accept a return or issue a refund if 14 days has passed since you received the order.
It is essential that you keep your despatch note with your order (this is the piece of paper that came in the package with your information and order information on it. We require this so that when we receive a return, we know who the order belongs to so we know who to refund. If you do not have your despatch note, please write on a piece of paper, your full name, order number and first line of your address and place that note into your return package.
Please contact us to arrange a return.